Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the BCP Pro 2 (the "Service"), provided by Tuku-Tuku Innovation Labs, based in Uganda ("we", "us", "our"). By creating an account, subscribing, or continuing to use the Service, you agree to these Terms and you are contracting with Tuku-Tuku Innovation Labs.

1. Who may use the Service

If you use the Service on behalf of a business or organisation, you confirm that you have authority to bind that organisation to these Terms. If you use it as an individual, you confirm you are of legal age to enter a contract in your country. You must provide accurate account information and keep it up to date, and you are responsible for keeping your login credentials confidential and for all activity under your account.

2. What the Service does

The Service is a business continuity and resilience planning tool. It helps you record information about your business, produces scores, cash survival estimates, shock simulations, strategic plans, standard operating procedures and Business Continuity Plan reports based on the information you enter.

Outputs are generated from the data you provide and are for planning and educational purposes only. They are not financial, investment, legal, tax, insurance or professional advice, and they may contain inaccuracies or incomplete conclusions. You are responsible for reviewing outputs, verifying their accuracy, and for any decisions you take based on them. Where a decision has legal, financial or safety consequences, seek qualified professional advice.

3. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service for your own business purposes, within the plan or purchase you have selected. You must not reverse engineer the Service, resell or redistribute it, or circumvent technical or usage limits.

4. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose or in breach of applicable law;
• engage in fraud, spam, misrepresentation or abusive behaviour;
• infringe the intellectual property or privacy rights of any person;
• upload content you do not have the rights to use, or personal data you are not permitted to share;
• interfere with the security or integrity of the Service, including by introducing malware, probing or scanning the platform, bypassing access controls, or scraping data.

5. Your content

You retain ownership of the business information and documents you enter. You grant us a limited licence to host, store and process that content solely in order to provide, secure and support the Service.

6. Our intellectual property

We retain all ownership and intellectual property rights in the Service, including its software, methodology, report templates, documentation and branding. Nothing in these Terms transfers those rights to you.

7. Service availability

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free performance. Access may be interrupted for maintenance, upgrades or events outside our control. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

8. Payment, subscriptions and taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, currency conversion, applicable taxes, invoicing, renewals, cancellations and refund handling are governed by Paddle's Buyer Terms. One-off purchases grant access for the period stated at checkout. Subscriptions renew automatically for the period you selected until cancelled; when you cancel, access continues until the end of the period you have already paid for. See our Refund Policy for refund timeframes.

9. Suspension and termination

We may suspend or terminate your access to the Service where:

• you materially breach these Terms;
• payment is not received or is reversed;
• there is a security, fraud or chargeback risk associated with your account;
• you repeatedly or seriously breach the acceptable use rules above.

Where reasonably possible we will notify you first and give you an opportunity to remedy the issue. You may stop using the Service at any time. On termination, you may request an export of your business data within 30 days, after which we may delete or anonymise it in line with our Privacy Notice.

10. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the fees you paid in the twelve months before the event giving rise to the claim. We are not liable for indirect, consequential or special losses, including loss of profits, revenue, data, business or goodwill. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

11. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from content you submit, your unlawful use of the Service, or your breach of these Terms.

12. Changes to the Service or these Terms

We may update the Service and these Terms from time to time. Where changes are material we will give reasonable notice, for example by email or a notice inside the Service. Continued use after the change takes effect means you accept the updated Terms.

13. General

You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition or reorganisation. Neither party is liable for delays caused by events beyond its reasonable control. These Terms are governed by the laws of Uganda, and the courts of Uganda have jurisdiction over any dispute, unless mandatory local law in your country gives you the right to bring proceedings elsewhere.

14. Contact

Tuku-Tuku Innovation Labs — questions about these Terms: info@tukutuku.org. For billing, invoices and refunds you can also contact Paddle at paddle.net.