Refund Policy

This policy applies to purchases of the BCP Pro 2, sold by Tuku-Tuku Innovation Labs.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to one-off business unlocks, additional report purchases, extra business slots, and the first payment of a subscription.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net and use the order details from your receipt email, or contact our support team at info@tukutuku.org and we will help you.

It helps if you tell us the email address used at checkout and the order or transaction reference from your receipt. Once approved, refunds are returned to the original payment method; how quickly the money appears depends on your bank or card issuer.

Cancelling a subscription

You can cancel a subscription at any time from the billing section inside your account, or through Paddle. When you cancel, your access continues until the end of the period you have already paid for and you are not charged again. Renewal payments outside the 30-day window are not automatically refunded, but if you were charged unexpectedly, contact us and we will review it with Paddle.

Reports you have already downloaded

Reports and documents you generated and downloaded remain yours to keep. Requesting a refund removes the paid access that unlocked the analysis inside the platform.

Questions

For anything not covered here, email info@tukutuku.org. You can also read Paddle's refund policy and our Terms & Conditions.